tag:status-loanpro.simnang.com,2005:/historyLoanPro Status - Incident History2024-03-27T20:52:24-06:00LoanProtag:status-loanpro.simnang.com,2005:Incident/191808712025-01-16T04:00:00-07:002023-11-20T08:48:00-07:00Q4 2024 PSaaS Major Release<p><strong>THIS IS A SCHEDULED EVENT Jan <var data-var='date'>16</var>, <var data-var='year'>2025</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> MST</strong></p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:48</var> MST</small><br><strong>Scheduled</strong> - Q4 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/191808232024-10-17T04:00:00-06:002023-11-20T08:46:09-07:00Q3 2024 PSaaS Major Release<p><strong>THIS IS A SCHEDULED EVENT Oct <var data-var='date'>17</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> MDT</strong></p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:42</var> MST</small><br><strong>Scheduled</strong> - Q3 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/191808122024-07-18T04:00:00-06:002023-11-20T08:45:51-07:00Q2 2024 PSaaS Major Release<p><strong>THIS IS A SCHEDULED EVENT Jul <var data-var='date'>18</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> MDT</strong></p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:41</var> MST</small><br><strong>Scheduled</strong> - Q2 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/191807902024-04-18T04:00:00-06:002023-11-20T08:45:12-07:00Q1 2024 PSaaS Major Release<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>18</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> MDT</strong></p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:30</var> MST</small><br><strong>Scheduled</strong> - Q1 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/126933702024-01-18T06:00:56-07:002024-01-18T06:00:56-07:00Q4 2023 PSaaS Major Release<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>04:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:44</var> MDT</small><br><strong>Scheduled</strong> - Q4 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/195073402023-12-22T09:09:00-07:002023-12-22T09:09:00-07:00Forgot Password Email Delivery<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:09</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved. The email address that will deliver the "forget password" email is 'noreply@loanpro.io'.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:29</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of the "forget password" email not being received by agent users. We will provide updates as we have more information</p>tag:status-loanpro.simnang.com,2005:Incident/126933622023-12-14T06:00:02-07:002023-12-14T06:00:02-07:00Q4 2023 SaaS Major Release<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>06:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>04:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:43</var> MDT</small><br><strong>Scheduled</strong> - Q4 Scheduled Maintenance & Updates - SaaS</p>tag:status-loanpro.simnang.com,2005:Incident/126933442023-10-18T06:00:57-06:002023-10-18T06:00:57-06:00Q3 2023 PSaaS Major Release<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:41</var> MDT</small><br><strong>Scheduled</strong> - Q3 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/186833432023-10-03T18:58:40-06:002023-10-03T18:58:40-06:00Intermittent API Authentication Errors<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>18:58</var> MDT</small><br><strong>Resolved</strong> - API Authentication has been fully restored and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>18:38</var> MDT</small><br><strong>Identified</strong> - We are experiencing intermittent authentication errors for API communication at this time. We have identified the root of the issue lies inside of an embedded AWS service. We are working quickly to resolve all API communication and apologize for the inconvenience.</p>tag:status-loanpro.simnang.com,2005:Incident/126933392023-09-21T06:01:07-06:002023-09-21T06:01:07-06:00Q3 2023 SaaS Major Release<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>06:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>04:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:41</var> MDT</small><br><strong>Scheduled</strong> - Q3 Scheduled Maintenance & Updates - SaaS</p>tag:status-loanpro.simnang.com,2005:Incident/184943412023-09-13T15:46:17-06:002023-09-13T16:29:24-06:00Shared Environment webservers unhealthy<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:46</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:45</var> MDT</small><br><strong>Update</strong> - Services have been restored and fully operational in our Shared environment. We will be performing a full RCA to address what happened and how to prevent it in the future.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:28</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating the issue. Identified Web App & API for our Shared environment are having partial outages. Will update when we have further information. PSaaS environments fully operational.</p>tag:status-loanpro.simnang.com,2005:Incident/181478752023-08-14T19:27:34-06:002023-08-14T19:27:34-06:00Loan Search Results Not Displayed - SaaS<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>19:27</var> MDT</small><br><strong>Resolved</strong> - Loan Search and Loan Results are now fully back online for all tenants. We apologize for any inconvenience this has caused.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>19:06</var> MDT</small><br><strong>Identified</strong> - We have identified and are implementing a resolution for some tenants not being able to view their loan search from the Loan Manager tab.</p>tag:status-loanpro.simnang.com,2005:Incident/126933282023-07-20T06:00:58-06:002023-07-20T06:00:58-06:00Q2 2023 PSaaS Major Release<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>04:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:40</var> MDT</small><br><strong>Scheduled</strong> - Q2 Scheduled Maintenance & Updates - PSaaS</p>tag:status-loanpro.simnang.com,2005:Incident/126933222023-06-22T06:00:10-06:002023-06-22T06:00:10-06:00Q2 2023 SaaS Major Release<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>04:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:39</var> MDT</small><br><strong>Scheduled</strong> - Q2 Scheduled Maintenance & Updates</p>tag:status-loanpro.simnang.com,2005:Incident/175628942023-06-13T15:05:26-06:002023-06-13T15:05:26-06:00AWS Service Disruption<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:05</var> MDT</small><br><strong>Resolved</strong> - AWS has informed us that their impacted services are fully restored. We have also confirmed through our own internal monitoring that AWS has restored all critical path systems that LoanPro relies upon. While this incident was out of our control, we sincerely apologize for the inconvenience that this has caused our lenders and we appreciate your support.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:40</var> MDT</small><br><strong>Monitoring</strong> - Our internal monitoring has alerted us that Amazon Web Services disruptions are gradually being restored. We will continue to monitor and update here as full services are back to 100%.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:32</var> MDT</small><br><strong>Identified</strong> - It has been identified that the AWS outage has impacted LoanPro's API Token Authentication as well as Lambda Functions. AWS has reported that they have identified the root cause of the issue inside of their system of envoking AWS Lambda functions and they are actively working to resolve the issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:15</var> MDT</small><br><strong>Investigating</strong> - Our internal monitoring has reported that Amazon Web Services is experiencing degraded service resulting in latency and error responses to LoanPro. This degraded service has impacted LoanPro resulting in increased error responses. We are closely monitoring AWS and are working with them to restore full service. We have proactively halted AutoPay processing until all services are restored.</p>tag:status-loanpro.simnang.com,2005:Incident/126933072023-04-19T06:00:16-06:002023-04-19T06:00:16-06:00Q1 2023 PSaaS Major Release<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:38</var> MDT</small><br><strong>Scheduled</strong> - PSaaS Scheduled Maintenance & Updates</p>tag:status-loanpro.simnang.com,2005:Incident/126932992023-03-23T06:00:57-06:002023-03-23T06:00:57-06:00Q1 2023 SaaS Major Release<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:37</var> MDT</small><br><strong>Scheduled</strong> - Scheduled System Maintenance</p>tag:status-loanpro.simnang.com,2005:Incident/86738812023-01-19T06:00:22-07:002023-01-19T06:00:22-07:002022 Q4 Major Release (PSaaS)<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>06:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>04:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:14</var> MST</small><br><strong>Scheduled</strong> - 2022 Major Release Schedule<br />Major Release | SaaS Release Date | PSaaS Release Date<br />Q4 Major Release | December 15, 2022 | January 19, 2023 |</p>tag:status-loanpro.simnang.com,2005:Incident/86738532022-12-15T06:00:22-07:002022-12-15T06:00:22-07:002022 Q4 Major Release (SaaS)<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>06:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>04:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:11</var> MST</small><br><strong>Scheduled</strong> - 2022 Major Release Schedule<br />Major Release | SaaS Release Date | PSaaS Release Date<br />Q4 Major Release | December 15, 2022 | January 19, 2023 |</p>tag:status-loanpro.simnang.com,2005:Incident/127931012022-12-07T03:01:12-07:002022-12-07T03:01:12-07:00Secure Payments Scheduled Maintenance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>03:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>02:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:40</var> MST</small><br><strong>Scheduled</strong> - Secure Payments will be performing scheduled routine maintenance at this time. This maintenance requires the Secure Payments System to be offline for the duration of the maintenance window.<br /><br />LoanPro will maintain operation throughout this period, however Processing Payments and Payment Profiles will be inaccessible and will result in errors during the Secure Payments maintenance. LoanPro is taking proactive measures to hold AutoPays from processing for any tenant until after the Secure Payments maintenance is complete.<br /><br />We recommend each lender take appropriate action to support this maintenance in their systems if necessary.</p>tag:status-loanpro.simnang.com,2005:Incident/126934072022-11-02T05:47:53-06:002022-11-02T05:47:53-06:002023 Software Update Dates Announced<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:47</var> MDT</small><br><strong>Resolved</strong> - NOTICE: LoanPro has published our 2023 software release dates. Please add to your calendars & plan accordingly. Any updates or adjustments will be announced directly on the status page for both SaaS & PSaaS Clients. <br /><br />https://status-loanpro.simnang.com/</p>tag:status-loanpro.simnang.com,2005:Incident/52610372022-11-02T05:44:58-06:002022-11-02T05:44:58-06:002021 Major Release Schedule<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:44</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:20</var> MDT</small><br><strong>Scheduled</strong> - LoanPro will have the following schedule for software releases for 2021. Additional information will be released as we approach these dates closer.<br /><br />December 17, 2021 | Staging release on: December 3, 2021</p>tag:status-loanpro.simnang.com,2005:Incident/86738772022-10-20T04:59:50-06:002022-10-20T04:59:50-06:002022 Q3 Major Release (PSaaS)<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>04:59</var> MDT</small><br><strong>Completed</strong> - PSaaS Environments have been updated. Enjoy all of the new features!<br /><br />Regards,<br /><br />LoanPro Team</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:13</var> MST</small><br><strong>Scheduled</strong> - 2022 Major Release Schedule<br />Major Release | SaaS Release Date | PSaaS Release Date<br />Q3 Major Release | September 22, 2022 | October 20, 2022 | <br />Q4 Major Release | December 15, 2022 | January 19, 2023 |</p>tag:status-loanpro.simnang.com,2005:Incident/86738482022-09-22T04:54:00-06:002022-09-22T04:54:00-06:002022 Q3 Major Release (SaaS)<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>04:54</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed, all access is restored. <br /><br />Regards,<br /><br />LoanPro Team</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>04:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:10</var> MST</small><br><strong>Scheduled</strong> - 2022 Major Release Schedule<br />Major Release | SaaS Release Date | PSaaS Release Date<br />Q3 Major Release | September 22, 2022 | October 20, 2022 | <br />Q4 Major Release | December 15, 2022 | January 19, 2023 |</p>tag:status-loanpro.simnang.com,2005:Incident/107009282022-07-27T12:57:10-06:002022-07-27T12:57:10-06:00NOTICE: DailyMaint process delayed in SaaS shared environment - causing app latency<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:57</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>07:12</var> MDT</small><br><strong>Monitoring</strong> - LoanPro SaaS environment (No PSaaS are impacted), had an event in the AWS platform that delayed the dailyMaint process by several hours. Our team has already identified the core issue & is working to resolve it, in the meantime the dailyMaint process completion will be delayed by several hours compared to its normal completion times. For the next few hours, some Customers will experience delayed response times in the application due to the bottleneck of database resources, others will be unaffected and have normal response times. <br /><br />We will continue to monitor the progress. For an update on where your account is at on progress for the dailyMaint process you can review under the "My Account" on the DM Stats table. <br /><br />LoanPro</p>