PCI-Wallet accounts locked

Incident Report for LoanPro

Resolved

All accounts have been unlocked & all services resumed in PCI-Wallet.

Our team has found & resolved the root cause associated, which as AWS KMS authentication.

We apologize for this issue & appreciate your patience as we were able to find & resolve the root cause.

Regards,

Simnang Programming Team

Posted Dec 04, 2018 - 07:59 MST

Identified

We are investigating many PCI-Wallet accounts are locked & unable to authenticated with their associated LoanPro accounts.

This is causing for access to PCI-Wallet from LoanPro to be limited.

Our team is in review.

Simnang Programming Team

Posted Dec 04, 2018 - 06:40 MST

This incident affected: LoanPro - LMS Web Application and LoanPro - LMS API.