All Systems Operational

About This Site

Please visit our homepage for more information on LoanPro Software.

https://loanpro.simnang.com/LoanProSoftware/index.php

LoanPro Web Application   Operational
Loans API   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Software Update Release Dec 19, 19:00-23:00 MST
Update - The Staging Release has been completed.

Please see the attached Release Notes for December 2018.

https://s3.amazonaws.com/fandora-help-system/Release+Notes/2018-12+LoanPro+Release+Notes.pdf

As a reminder the Production release will occur in 2 weeks on December 19, 2018 beginning at 9 pm Eastern, please plan accordingly.

Happy Holidays,

Simnang Programming Team
Dec 5, 16:51 MST
Scheduled - LoanPro Software is announcing its final software release date for 2018, which will be held on December 19th, 2018 beginning at 9 pm Eastern.

Staging Release: Wednesday, December 5th, 2018
Production Release: Wednesday, December 19th, 2018 9 pm Eastern

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If you are a client needing access to a Staging tenant, for the first time, you'll need to request to the Support team to set up a Staging tenant for you. Our Support team will provide a form that must be filled out & returned before EOD Friday 11/30/2018. Please keep in mind that Staging tenants DO NOT copy loan or customer data from production.

Release notes will be available posted in this thread on 12/05/2018. Please do not request early access to the release notes, as they are not in final form until the Staging release is completed.

Please update your calendars accordingly so you can plan for this software release.

Regards,

Simnang Team
Sep 13, 10:10 MDT
LoanPro Web App Up-Time
Fetching
LoanPro Loans API
Fetching
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - All accounts have been unlocked & all services resumed in PCI-Wallet.

Our team has found & resolved the root cause associated, which as AWS KMS authentication.

We apologize for this issue & appreciate your patience as we were able to find & resolve the root cause.

Regards,

Simnang Programming Team
Dec 4, 07:59 MST
Identified - We are investigating many PCI-Wallet accounts are locked & unable to authenticated with their associated LoanPro accounts.

This is causing for access to PCI-Wallet from LoanPro to be limited.

Our team is in review.

Simnang Programming Team
Dec 4, 06:40 MST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - All Services are Operational & operating in all regions globally.
Nov 30, 13:52 MST
Resolved - This has been resolved, some regions experienced a full-service outage for several minutes. Others experienced network gaps causing intermittent service interruptions. Our team is reviewing the cause & response to this.

The service has been restored.

Regards,
Nov 30, 13:47 MST
Identified - LoanPro Software application has experienced a network connection issue. Causing a few regions to have a gap in connection. Our team is working to resolve this issue.

Simnang Programming Team
Nov 30, 13:33 MST