SaaS - Login Issues Reported for some clients

Incident Report for LoanPro

Resolved

We have resolved the issue, any impacted client can now log in and resume operations.

Thank you for your patience.

Posted Feb 24, 2025 - 17:25 MST

Identified

We have identified an issue with our MFA service preventing some users with this feature from being able to log in to the SaaS environment.

We are looking into the issue and will provide updates here.

Please reach out to our support team if you are impacted at support@loanpro.io.

All other functions, such as API, payment processing, and loan calculations, are working as expected.

Thank you for your patience.

Posted Feb 24, 2025 - 16:04 MST

This incident affected: LoanPro - LMS Web Application.