This incident is now resolved. We're actively working on a solution to enforce alignment between our MFA solution and our session cache. We appreciate your patience while we addressed this issue.
Posted Jun 30, 2025 - 18:58 MDT
Monitoring
We have implemented a fix and are monitoring the results. Users should be able to log in with MFA Functionality. We will post more updates on the resolution.
Posted Jun 30, 2025 - 16:46 MDT
Update
We are continuing to work on a fix for this issue and will provide more updates as we know more.
Posted Jun 30, 2025 - 16:37 MDT
Identified
Our investigation has pinpointed the problem to a communication gap where our MFA system was not receiving updates regarding our session cache. This led to a misalignment in session validation. Our engineering team is currently developing and deploying a targeted solution to rectify this.
We appreciate your patience as we work to implement this fix and restore seamless login experiences. We will post our next update here with further details on our progress.
Posted Jun 30, 2025 - 14:45 MDT
Investigating
We are actively investigating an issue that is preventing agents with Multi-Factor Authentication (MFA) enabled from logging into LoanPro. Our team is working to resolve this as quickly as possible. We will provide updates on our progress here.
Posted Jun 30, 2025 - 13:48 MDT
This incident affected: LoanPro - LMS Web Application.