PCI-Wallet Timeout

Incident Report for LoanPro

Resolved

This issue has been fully resolved, all latency issues have been remedied. This was caused by Authorize.net ANET latency in transaction status updates.

We have made an adjustment on our side to not allow ANET latency on status updates to impact PCI-Wallet service.

Our team will continue to monitor all systems.

No action is needed on the part of our clients.

Regards,

Simnang Programming Team

Posted Jul 01, 2019 - 19:27 MDT

Identified

We have identified an issue which is causing PCI-Wallet requests to have increased latency & timing out in some regions.

We are investigating the cause. Service is intermittent in 4 US & Canada regions.

Posted Jul 01, 2019 - 18:53 MDT

This incident affected: LoanPro - LMS Web Application and LoanPro - LMS API.