Elastic Search properties stale

Incident Report for LoanPro

Resolved

This issue has been resolved. On some tenants, the process to reindex all properties is still running & when completed all data will be fresh.

Regards,

Simnang Team

Posted May 01, 2019 - 09:26 MDT

Identified

We have identified an issue in our Elastic Search function that provides the data to search by on the Loan Manager & Customer Manager pages, where it has stale data for values that have been updated or created in the past 4-5 hours.

Our team is working to resolve this issue & update all records. NO DATA IS LOST.

No action is needed on your part, we will post updates here as soon as everything is reindexed to reflect updated data.

Regards,

Simnang Team

Posted May 01, 2019 - 09:00 MDT