SaaS - Secure Payment Processing Errors

Incident Report for LoanPro

Resolved

The root cause of the issue has been identified and resolved, attributed to a database incompatibility. We are now in the process of compiling and transmitting all pending payments for processing via SecurePayments. All current payments are now processing successfully.

We will be reaching out to all affected customers individually to provide a specific resolution tailored to their configuration.

Your patience during this time is greatly appreciated.

Posted Jul 28, 2025 - 17:03 MDT

Investigating

We're currently investigating an issue preventing LoanPro (LMS) from sending payment information to SecurePayments.

This is impacting our SaaS environment only; VPC (PSaaS) customers are not affected. We'll provide updates as soon as we have more information.

Posted Jul 28, 2025 - 16:16 MDT

This incident affected: LoanPro - LMS Web Application.